You can also select store pick up. Select your preferred shipping method. Form of payment: Select your preferred form of payment. Order confirmation: Review your order details. If you agree click the place order button. If you have opted to pay by credit card or PayPal you will be redirected to the payment gateway to enter your details.
Once your purchase is complete you will receive an order confirmation by email. You will be able to track the shipment thanks to the tracking number you will receive in a second email. Enjoy it! If you would like to receive an invoice, forward your order confirmation along with your invoice details to atencioncliente elganso. We will send your invoice via email as quickly as possible. You can pay with any type of card. In addition La Caixa uses a secure server equipped with the latest technology to ensure data protection safety. For standard shipping the maximum delivery time is estimated as business days depending on the destination.
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During sales and promotions periods, delivery may take up to 7 business days. If you are a registered customer you can track your order from your account. If you are not registered you can phone our Customer Service Department: Returns within 30 days after receipt of order: At the store you can request a non-expiring voucher or the amount refund. In that case, our colleagues will notify us once they have received the product, and we will proceed to refund the amount. You can also ship the item s to our web store which address you can find below. Customers are responsible for return shipping costs.
Having received the item and verified its condition, we will refund the corresponding amount. Items must be returned with the label, unused, and in good conditions.
Return address is: Inside the parcel you should indicate your full name and order number. Please send an email to atencioncliente elganso. You can have a look tour Return Conditions here www. Exchanges within 30 days from receipt of order: The easiest way to exchange an item is to visit any of El Ganso stores excluding department stores El Corte Inglés and Galeries Lafayette and El Ganso Outlets, and present the order confirmation.
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At the store you can exchange the item for another size, another item or request a non-expiring voucher. You can also do so by email: You can exchange the item for another size or another article of the same amount, subject to availability.
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In this case the delivery agent who collects the item to be exchanged, delivers the new item. There is no charge for shipping costs on the first exchange. The Return and Exchange Policy only applies to returned items which are clean, undamaged, unused, and with the original labels. Consult other terms and conditions at www. Yes, from Monday to Thursday from 9 a. Yes, provided the order has not entered the packaging and shipping process.
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You can request cancellation by calling our Customer Service Department: We will replace it free of charge as soon as possible. Please call our Customer Service Department: Te lo cambiaremos por el artículo correcto lo antes posible y sin coste alguno. Para solucionarlo llama a nuestro Departamento de Atención al Cliente: También puedes enviar un correo electrónico a atencioncliente elganso. From your account , at the bottom of the page you can subscribe to our newsletter.
From your account , at the bottom of the page you can unsubscribe from our newsletter. But don't worry, all we want to send you is an occasional note on our news. We will keep your data for as long as we think is necessary to perform our service or, otherwise, for the statutory period. To access, change or erase your data, and to exercise other rights or claims, you need to contact our DPO, David Díaz, at privacidad elganso.
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